Dominion Financial Privacy Policy

Our Commitment to Your Privacy

At Dominion Financial, we understand that sharing personal and financial information requires trust. We take that responsibility seriously. This Privacy Policy explains how we collect, use, safeguard, and disclose personal information when you visit our website or use our online services. Our goal is to be clear, transparent, and respectful of your privacy, while protecting your information using appropriate administrative, technical, and physical safeguards consistent with applicable U.S. laws and industry standards, including the Privacy principles of the AICPA SOC 2 Trust Services Criteria. We regularly review and update this policy to reflect changes in technology, business practices, and customer needs.

Why We Collect Information

We collect information to provide secure, reliable lending services and to meet legal and regulatory requirements. This includes verifying identity, assessing eligibility, administering accounts, and communicating with you about your services. We do not collect information we don’t need, and we do not use your information for purposes unrelated to providing or supporting our services.

Information We Collect

When you visit our website or interact with our online services, we may collect two types of information:

1. Personal information you choose to provide, and
2. Website usage information collected automatically as you browse our site.

Information You Choose to Provide

You may provide personal information when you register for products or services, apply for or manage an account through our loan portal, or communicate with us regarding your account or services. This information may include identifying, contact, financial, or other details necessary to provide services and comply with legal or regulatory obligations.

Website Usage Information

We collect certain information automatically to understand how our website is used and to help maintain security and performance. This information may include dates and times of visits, pages viewed, time spent on the site, referring and exit websites, and IP addresses. This information is used to improve functionality, support security monitoring, and enhance user experience.

How Information Is Collected

We collect information through several channels, including our website, loan portal, email, text messaging, and similar technologies.

Email Communications

If you contact us by email, we may retain the content of your messages, your email address, and our responses. These communications are protected using the same safeguards applied to information received by mail or telephone.

Text Message Communications

We may use text messaging to communicate with you regarding your account or services. Message frequency may vary, and standard messaging rates may apply. Mobile carriers are not responsible for delayed or undelivered messages. We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent information are not shared with third parties. You may opt out at any time by replying STOP or contacting us at 410-593-1413.

Cookies and Similar Technologies

Cookies are small text files placed on your device to support website functionality, security, and analytics. You may adjust your browser settings to refuse cookies; however, some features of the website may not function as intended if cookies are disabled.

How We Use Your Information

We use personal information to provide and manage requested products and services, process transactions and payments, verify identity and assess eligibility, monitor and improve service performance, communicate important service-related information, and comply with legal, regulatory, and contractual obligations. Personally identifiable information is not shared with third parties except as required by law. Information may be used in an aggregated or de-identified form to improve services and website performance.

Marketing Communications and Advertising

From time to time, we may use the information we collect to notify you about important changes to our website, new products or services, and special offers we believe may be of interest to you. We may also work with advertising partners to display relevant advertisements to you on other websites and platforms, a practice sometimes known as retargeting.

You may opt out of marketing communications and retargeting advertisements at any time by contacting us at 410-593-1413 or marketing@thedominiongroup.com. Opting out of marketing will not affect service-related communications necessary to administer your account or services.

Our Commitment to Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. These safeguards are reviewed and updated as risks, technologies, and business needs evolve.

Information Access

Your Access to Your Information

Authenticated users may access their personal information through the loan portal. Requests for access outside the portal may be submitted to Dominion Financial and will be reviewed and responded to within a reasonable timeframe. If a request is denied, you will be notified of the reason.

Legal Disclosures

We may disclose personal information when required to do so by law, regulation, or legal process, or when we believe disclosure is necessary to protect our legal rights, enforce our terms, or ensure the safety of our users or the public.

Links to Other Websites

Our website may contain links to third-party websites for informational purposes. Dominion Financial is not responsible for the privacy practices or content of external websites. This Privacy Policy applies only to information collected through our website and services.

Your Consent

By using this website, registering for services, or accessing the loan portal, you consent to the collection and use of your information as described in this Privacy Policy. Access to certain services, including the loan application and processing portal, is conditioned upon acceptance of this Privacy Policy and associated consent statements. Failure to provide required information or consent may prevent us from providing certain services.

Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on this page. We will not materially change how personal information previously collected is used in a manner inconsistent with this policy without providing appropriate notice.